Last Updated: 29 September 2026
Thank you for shopping with THANKS LIGHTING SDN. BHD.
This Return & Refund Policy explains our return eligibility, return window, return methods, return shipping costs, exchanges and refund processing.
This policy applies to purchases made through www.thankslightinghouse.com.my .
Eligible products may be returned within 7 calendar days from the date the product is received.
The 7-day return period begins on the date the customer, or a person appointed by the customer other than the delivery carrier, receives the product.
Return requests made after the 7-day return period are not eligible for return under our standard return policy, except where otherwise required under applicable Malaysian law.
We accept change-of-mind returns within 7 calendar days of receiving the product for eligible regular-priced products.
To qualify for a change-of-mind return, the product must:
Products that do not meet these return conditions are not eligible for a change-of-mind return.
The following products are not eligible for change-of-mind returns:
These exclusions apply to change-of-mind returns and do not limit any rights available to customers for defective, damaged or incorrect goods under applicable Malaysian law.
If you receive a product that is:
please contact us as soon as possible after discovering the issue.
Please provide:
We may request the product to be returned or inspected before providing a remedy.
Where the product is confirmed to be defective, damaged upon delivery or incorrectly supplied by us, an appropriate remedy may include:
depending on the circumstances and applicable Malaysian consumer law.
For change-of-mind returns, the customer is responsible for all return shipping costs and the risk of returning the product to us.
Original delivery or installation charges are not refundable for change-of-mind returns once the relevant delivery or service has been completed.
Where we confirm that the product is defective, damaged upon delivery or incorrectly supplied, we will bear the reasonable return delivery cost where return shipping is required and arranged according to our instructions.
Customers should contact us before returning such products.
Before returning a product, please contact us with your order details and reason for return.
Customers may return eligible products using either of the following methods.
Eligible products may be returned to:
THANKS LIGHTING SDN. BHD.Products may also be returned by courier to the address above.
For customer-arranged returns, we strongly recommend using a trackable delivery service.
THANKS LIGHTING SDN. BHD. is not responsible for products that are lost or damaged during customer-arranged return delivery.
A refund cannot be processed until the returned product has been received by us.
Returned products will be inspected after they are received.
For change-of-mind returns, the product must meet all return conditions described in this policy.
If the product does not meet the stated return eligibility conditions, the return will not be accepted.
We will inform the customer after the return has been inspected.
Once an eligible returned product has been received and approved following inspection, the refund will be processed within 7 calendar days.
Where reasonably possible, the refund will be made using the same payment method originally used for the purchase.
The time required for the refunded amount to appear in the customer's account may also depend on the customer's bank, card issuer or payment provider.
Return shipping charges for change-of-mind returns remain the responsibility of the customer.
Eligible products may also be exchanged within 7 calendar days from the date the product is received, subject to the same eligibility requirements stated in this Return & Refund Policy.
For change-of-mind exchanges, customers are responsible for the return and re-delivery costs.
If the replacement product has a higher price, the customer must pay the difference.
If the replacement product has a lower price, any applicable balance will be handled according to the agreed exchange or refund arrangement.
Exchanges are subject to product availability.
Customers who wish to cancel an order before it has been shipped should contact us as soon as possible.
An order can be cancelled before shipment only if the order has not already been specially ordered, customised, assembled, prepared specifically for the customer or otherwise committed to fulfilment.
For regular-stock products that have not yet been dispatched or specially prepared, approved cancellations will be refunded using the original payment method.
Special-order, customised and made-to-order items cannot be cancelled once the supplier order or custom preparation has commenced, except where otherwise required by applicable Malaysian law.
Products specifically identified as:
are not eligible for change-of-mind refunds or exchanges.
This does not exclude any rights that may apply where a product is defective, incorrectly supplied or otherwise covered by applicable Malaysian consumer law.
A valid receipt, order confirmation or other proof of purchase is required for all returns, exchanges and refund requests.
If you have questions or would like to request a return, exchange or refund, please contact:
Email: ask.thankslightinghouse@gmail.com
Phone: +6017-373 1882
Website: www.thankslightinghouse.com.my
Contact UsNothing in this Return & Refund Policy is intended to exclude or limit any rights or remedies available to consumers under applicable Malaysian law.
